CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN

It’s extremely exaggerated but belly-bustlingly funny because many of us recognise similar scenarios from our own experience with ‘patty shops’. While there are many community businesses that offer excellent levels of customer service, a small but significant number have spawned a reputation that makes them the butt of such comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Coach and Author Yvonne Witter enough to write this book. She asks, ‘Has the legacy of slavery negatively influenced our perspective on service versus servitude?’